Returns and refund policy
We have a 90-day return period. This means you have 90 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition as when you received it: unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.
To start a return, you can contact us at info@houseaurelius.com. Please note: returns must be sent to the following address: De Breide 10, Doesburg.
If your return is accepted, we will send you instructions on how and where to send your parcel. Return shipping costs are borne by the customer; we do not provide a return label. Items sent back to us without first requesting a return will not be accepted.
You can always contact us with any questions about returns at info@houseaurelius.com.
Damage and problems
Check your order when you receive it and contact us immediately if the item is defective or damaged, or if you have received the wrong item, so that we can assess and resolve the problem.
Exceptions / non-returnable items
Certain types of items cannot be returned, such as perishable goods (for example food, flowers or plants), custom-made products (for example special orders or personalised items) and personal care products (for example cosmetics). We also do not accept returns of hazardous materials, flammable liquids or gases. Please contact us if you have any questions or doubts about a specific item.
Unfortunately, we cannot accept returns of reduced-price items or gift cards.
Exchanges
The fastest way to make sure you get what you want is to return the item you have and, once the return has been accepted, make a separate purchase for the new item.
14-day right of withdrawal (European Union)
Notwithstanding the above, if the items are shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason and without having to give a reason. As stated above, your item must be in the same condition as when you received it: unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.
Refunds
We will let you know as soon as we have received and inspected your return, and whether the refund has been approved. If it is approved, you will automatically be refunded to your original payment method within 10 working days. Please bear in mind that it may also take some time for your bank or credit card company to process and post the refund.
If more than 15 working days have passed since we approved your return, please contact us at info@houseaurelius.com.